Privacy Policy

Personal data (hereinafter referred to as “data”) is processed by us only as necessary and for the purpose of providing a functional and user-friendly website, including its content and the services offered there.  

With the following data protection declaration, we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data. In addition, we inform you below about the third-party components used by us for optimization purposes and to increase the quality of use. 

1. Responsibility 

Responsible provider of this website in the sense of data protection law is: 

SYNAOS GmbH
Goseriede 4 
30159 Hanover 
Germany 

Phone: +49 173 696 5599 

Mail: datasecurity@synaos.com 

For more information and contact details, please consult the legal notice of this website. 

This Privacy Policy applies only to our services. We may provide links to websites and services of third parties. Please refer to their respective Privacy Policies.  

2. ‍Data protection officer 

SYNAOS GmbH has appointed a data protection officer. You may contact the data protection officer at datasecurity@synaos.com. 

3. Information on data processing 

We process your personal data for offering our products and services, concluding respective contracts, and fulfilling them. The processing of personal data on our website is aimed at operating the website, informing of our products and services, as well as generally informing about our company. 

1. Using our Website and its functionalities

When visiting our website, we may process the following categories of personal data: 

• Information on your interaction with the website, including your device and user identifier, information on your operating system, sites and services accessed during your visit, the date and time of each visitor request. 

• Information submitted as part of a support request, survey or comment or forum post. 

• Further personal data that you provide by filling in forms. 

We process your personal data for the following purposes:  

• To provide the website’s services and functions, 

• To answer and fulfill your requests or instructions, 

• To contact you with information and offers concerning our products and services, to send you further marketing information or to contact you, and 

• As reasonably necessary, to establish or preserve a legal claim or defense, to prevent fraud or other illegal activities, including attacks on our information technology systems. 

2. Online job applications/publication of job advertisements

We offer you the opportunity to apply to us via our website. With these digital applications, your application and application data is collected and processed electronically by us to process the application process. The legal basis for this processing is Section 26 (1) (1) BDSG in conjunction with Article 88 (1) GDPR. If an employment contract is concluded after the application process, we will store the data you provided during the application process in your personnel file for the purpose of the usual organizational and administrative process — in compliance with further legal obligations, of course. The legal basis for this processing is also Section 26 (1) (1) BDSG in conjunction with Article 88 (1) GDPR. If an application is rejected, we automatically delete the data submitted to us 90 days after notification of the rejection. However, the data will not be deleted if, due to legal provisions, for example due to evidentiary obligations under the AGG, require longer storage of up to four months or until the conclusion of legal proceedings. In this case, the legal basis is Art. 6 para. 1 lit. f) GDPR and § 24 para. 1 no. 2 BDSG. Our legitimate interest lies in legal defense and enforcement. If you expressly consent to the storage of your data for a longer period of time, for example for your inclusion in our “talent pool”, the data will be further processed on the basis of your consent. The legal basis is then Article 6 (1) (a) GDPR. However, you can of course withdraw your consent at any time in accordance with Article 7 (3) GDPR by notifying us with effect for the future. Please also note our additional privacy policy, which relates exclusively to the data collected as part of the online application process, to find out how we handle your personal data collected as part of the application process. 

3. Partner Management Contact Form

We offer you the possibility to leave your official contact data on our website via the contact form “Onboarding Program for Mobile Robot Partners”. The mandatory information (last name, first name, company, email address, phone number) is required to process your contact request. The other optional information is voluntary and helps us to specify the possibility of partnership. For these purposes, the data you enter will be stored. We do not pass on this data without your consent. 

The data processing for contacting us and for further processing of your request is based on your voluntarily given consent according to Art. 6 para. 1 p. 1a) DS-GVO. 

The data you entered in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies. 

4. Newsletter‍

If you subscribe to our newsletter distribution list, your e-mail address will be stored on a server. 

• In addition, the following data is collected by the system during registration: 

• IP address of the calling computer 

• date and time of registration. 

We use this data exclusively for sending the newsletter. When registering, your data will be stored on our servers. Then a message with a link to confirm the registration will be generated to the specified e-mail address (so-called double opt-in procedure). If you do not confirm the registration by clicking on the link in this e-mail, the data will be deleted after 24 hours. Only by confirming the link in the e-mail will your data be stored for the newsletter dispatch for the duration of the use of our offer. This ensures that the newsletter was requested by you and not by a third party. If you no longer agree to the storage of data for this purpose and therefore no longer wish to use our offer, you can unsubscribe from our newsletter at any time. For this purpose, you will find a corresponding link in each newsletter. The personal data you provided for the newsletter subscription will then be deleted. Your consent to the newsletter can be revoked at any time (for example, by sending an e-mail toinfo@synaos.com or to the contact details provided in the imprint). The newsletter is sent in accordance with our privacy policy and to promote our own products and services.  

Digital publications are also hosted by Foleon B.V., Transformatorweg 38-72, 1014 AK, Amsterdam, The Netherlands, e-mail address: info@foleon.com. The hoster receives the above data as a processor on the basis of a data processing agreement. Foleon processes personal data solely for the purpose of storing the digital publications and/or forms created by or on behalf of SYNAOS GmbH on its servers or those of third parties contracted by Foleon. The processor will not process the personal data for any purpose other than that specified by SYNAOS GmbH. The privacy policy of Foleon can be found here: https://www.foleon.com/privacy-policy  

4. ‍Cookies

1. Session cookies 

We use so-called cookies on our Internet presence. Cookies are small text files or other storage technologies that are placed and stored on your terminal device by the Internet browser you use. 

Through these cookies, certain information, such as your browser or location data or your IP address, is processed. 

This processing makes our website more user-friendly, effective and secure, as the processing enables, for example, the reproduction of our website in different languages or the offer of a shopping cart function. 

The legal basis for this processing is Art. 6 para. 1 lit b.) DSGVO, insofar as these cookies data are processed for contract initiation or contract execution. If the processing does not serve the purpose of initiating or executing a contract, our legitimate interest lies in improving the functionality of our website. In this case, the legal basis is Art. 6 para. 1 lit. f) DSGVO. 

When you close your internet browser, these session cookies are deleted. 

2. Third-party cookies

Where applicable, cookies from partner companies with which we cooperate for the purposes of advertising, analysis or the functionalities of our website are also used with our website. The details of this, in particular the purposes and legal bases of the processing of such third-party cookies, please refer to the information in the following section. 

You can prevent or restrict the installation of cookies by setting your internet browser. Likewise, you can delete already stored cookies at any time. However, the steps and measures required for this depend on your specific Internet browser used. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support. In the case of so-called Flash cookies, however, processing cannot be prevented via the browser settings. Instead, you must change the settings of your Flash player. The steps and measures required for this also depend on the specific Flash player you use. If you have any questions, please also use the help function or documentation of your Flash player or contact the manufacturer or user support. 

However, if you prevent or restrict the installation of cookies, this may mean that not all functions of our website can be fully used. 

You can change your privacy settings at any time here. 

5. Content of third Parties we use on our Website 

1. ‍Google Analytics 

We use Google Analytics on our website. This is a web analysis service provided by Google LLC, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”. The Google Analytics service is used to analyze the usage behavior of our website. The legal basis is Art. 6 para. 1 lit. a) DSGVO. Your active consent is required for this. 

Usage and user-related information, such as IP address, location, time or frequency of visits to our website, is transferred to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymization function. Through this function, Google already shortens the IP address within the EU or EEA. The data collected in this way is in turn used by Google to provide us with an evaluation of the visit to our website and the usage activities there. This data may also be used to provide other services related to the use of our website and the use of the Internet. Google states that it will not associate your IP address with any other data. In addition, Google provides further data protection information for you here, e.g. also on the options to prevent the use of data. 

2. Google Tag Manager 

We use “Google Tag Manager” on our website, a service of Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as “Google”). Google Tag Manager allows us as marketers to manage website tags through one interface. The Google Tag Manager tool that implements the tags is a cookie-less domain and does not itself collect any personal data. Google Tag Manager takes care of triggering other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager. 

Information of the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland. 

Further information on data protection can be found on the following Google web pages: 

Privacy Policy: https://policies.google.com/privacy?hl=en&gl=en 

FAQ Google Tag Manager: https://support.google.com/tagmanager/?hl=en#topic=3441530 

Google Tag Manager Terms of Use: https://marketingplatform.google.com/intl/en/about/analytics/tag-manager/use-policy/  

3. Google DoubleClick 

We have integrated components of DoubleClick by Google on our website. DoubleClick is a brand of Google, under which mainly special online marketing solutions are marketed to advertising agencies and publishers. DoubleClick by Google transmits data to the DoubleClick server with each impression as well as with clicks or other activities. Each of these data transfers triggers a cookie request to the browser of the data subject. If the browser accepts this request, DoubleClick sets a cookie in your browser. 

DoubleClick uses a cookie ID, which is required to process the technical procedure. The cookie ID is needed, for example, to display an advertisement in a browser. DoubleClick can also use the cookie ID to record which advertisements have already been displayed in a browser in order to avoid duplicate placements. Furthermore, the cookie ID enables DoubleClick to record conversions. Conversions are recorded, for example, when a DoubleClick ad has previously been displayed to a user and the user subsequently makes a purchase on the advertiser’s website using the same Internet browser. 

A DoubleClick cookie does not contain any personal data, but may contain additional campaign identifiers. A campaign identifier serves to identify the campaigns with which you have already been in contact on other websites. As part of this service, Google obtains knowledge of data that Google also uses to generate commission statements. Among other things, Google can track that you have clicked on certain links on our website. In this case, your data is passed on to the operator of Double Click, Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland. Further information and the applicable privacy policy of DoubleClick by Google can be found at www.google.com/intl/de/policies/. 

We process your data with the help of the Double-Click cookie for the purpose of optimizing and displaying advertising on the basis of your consent pursuant to Art. 6 (1) lit. a DSGVO. You give your consent by setting the use of cookies (cookie banner / Consent Manager), with which you can also declare your revocation at any time with effect for the future pursuant to Art. 7 (3) DSGVO. The cookie is used, among other things, to place and display user-relevant advertising and to create reports on advertising campaigns or to improve them. Furthermore, the cookie is used to avoid multiple displays of the same advertising. Each time you call up one of the individual pages of our website on which a DoubleClick component has been integrated, your browser is automatically prompted by the respective DoubleClick component to transmit data to Google for the purpose of online advertising and the settlement of commissions. There is no legal or contractual obligation to provide your data. If you do not give us your consent, a visit to our website is possible without restriction, but not all functions may be fully available. 

The specific storage period of the processed data cannot be influenced by us, but is determined by Google. Further information can be found in the privacy policy for Google DoubleClick: https://policies.google.com/privacy. 

4. ‍LinkedIn Insight Tag 

Our website uses the conversion tool “LinkedIn Insight Tag” from LinkedIn Ireland Unlimited Company. This tool creates a cookie in your web browser that enables the collection of, among other things, the following data: IP address, device and browser properties, and page events (e.g., page views). This data is encrypted, anonymised within seven days, and the anonymised data is deleted within 90 days. LinkedIn does not share any personal data with SYNAOS, but provides anonymized reports on website audience and ad performance. In addition, LinkedIn offers the possibility of retargeting via the Insight Tag. SYNAOS can use this data to display targeted advertising outside of its website without identifying you as a website visitor. For more information on data protection at LinkedIn, please refer to the LinkedIn privacy notices. 

LinkedIn members can control the use of their personal data for advertising purposes in their account settings. To deactivate the Insight tag on our website (“opt-out”), click here and here. 

5. Youtube 

Subject to your consent, we use the provider YouTube, among others, to integrate videos. YouTube is operated by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. 

On some of our websites, we use plugins from the provider YouTube. When you access the pages of our website with such a plugin, a connection to the YouTube servers is established and the plugin is displayed. This transmits to the YouTube server which of our websites you have visited. If you are logged in to YouTube as a member, YouTube assigns this information to your personal user account. When using the plugin, such as clicking on the start button of a video, this information is also assigned to your user account. You can prevent this association by logging out of your YouTube user account and other user accounts of the companies YouTube and Google before using our website and deleting the corresponding cookies from the companies. 

Further information on data processing and privacy information by YouTube (Google) can be found at www.google.de/intl/de/policies/privacy/. 

Hosting 

1. This website is hosted by an external service provider (host). Personal data collected on this website is stored on the host’s servers. This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website. The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b DSGVO) and in the interest of a secure, fast and efficient provision of our website by a professional provider (Art. 6 para. 1 lit. f GDPR). Our host will only process your data to the extent necessary to fulfill its performance obligations and follow our instructions with regard to this data. 

2. Conclusion of an order processing contract 

In order to ensure data protection-compliant processing, we have concluded an order processing contract with our host provider.

8. Legal Basis of the Data Processing 

1. Unless otherwise specified, the legal basis for our processing data about you is that such processing is necessary for the purposes of  

• exercising our rights and performing our obligations under any contract we make with you (Article 6 (1) (b) General Data Protection Regulation) (“Contract Performance”); 

• Legitimate interests pursued by us (Article 6 (1) (f) General Data Protection Regulation) (“Legitimate Interest”). Generally, the legitimate interest pursued by us in relation to our use of your personal data is the efficient performance or management of  

• your use of the Website, and/or  

• our business relationship with you.  

• In some cases, we may ask if you consent to the relevant use of your personal data. In such cases, the legal basis for us processing that data about you may (in addition or instead) be that you have consented (Article 6 (1) (a) General Data Protection Regulation) (“Consent”). 

2. Processing of your contact information for direct marketing purposes (e.g. trade show invitations, newsletters with further information and offers concerning our products and services) and to carry out customer satisfactions surveys 

• Consent, if voluntarily provided (Article 6 (1) (a) GDPR) 

• Legitimate Interest (Article 6 (1) (f) GDPR) 

9. Transfer and disclosure of personal data, International Transfers 

1. We may transfer your personal data to: 

• other affiliated companies or third parties – e.g. sales partners or suppliers – in connection with your use of the website or our business relationship with you; 

• third parties which provide IT services to us and which process such data only for the purpose of such services (e.g., hosting or IT maintenance and support services); and 

• third parties in connection with complying with legal obligations or establishing, exercising or defending rights or claims (e.g., for court and arbitration proceedings, to regulators, law enforcement and government authorities, to attorneys and consultants). 

• The recipients of your personal data may be located outside of the country in which you reside. 

2. International data transfers 

In the event that we transfer your personal data outside the European Economic Area, we ensure that your data is protected in a manner which is consistent with the General Data Protection Regulation. Therefore, we transfer personal data to external recipients outside the European Economic Area only if the recipient has  

• entered into EU Standard Contractual Clauses with us, or  

• if the recipient is certified under a data protection framework such as the EU-US-DPF or in the context of a adequacy decision of the EU commission. 

10. Retention Periods 

Unless indicated otherwise at the time of the collection of your personal data (e.g. within a form completed by you), we erase your personal data if the retention of that personal data is no longer necessary for the purposes for which they were collected or otherwise processed, or to comply with legal obligations (such as retention obligations under tax or commercial laws). 

11. The way we protect your data 

To protect your personal data against accidental or unlawful destruction, loss, use, or alteration and against unauthorized disclosure or access, we use adequate physical, technical, and organizational security measures. 

12. Your Rights as a data subject 

According to the applicable laws, you have various rights in respect of your personal data. If you desire to assert your rights, please direct your request via email or mail to the address indicated in section 1 above clearly identifying your person. 

• Right of information: You are entitled to information (Article 15 GDPR) from us relating to the processing of your personal data. 

• Right to rectification: You have the right to request that we rectify (Article 16 GDPR) any inaccurate or incomplete personal data concerning yourself. 

• Right to erasure: You have the right to have your data deleted, provided the preconditions stated in Article 17 of the GDPR have been met. For example, you may ask for your data to be erased if it is no longer necessary for the purposes for which it was collected. You may also ask for your data to be erased if we process your data based on your consent and you withdraw that consent. 

• Right to restriction of processing: You have the right to request the restriction of the processing of your personal data if the requirements specified under Article 18 of the GDPR have been met. This is the case, for example, if you dispute the accuracy of your data. You can then demand a restriction of processing for the period it takes to verify the accuracy of the data. 

• Right to object: You have the right to object to the processing of your data if the processing is based on an overriding interest or if your data is used for the purpose of direct marketing. An objection is permitted if processing is conducted in either the public interest or for the exercise of official authority, or if it is conducted for a legitimate interest of 360dialog or of a third party. If you object to the processing of your data, please notify us of the grounds for your objection. You also have the right to object to data processing for the purposes of direct marketing. The same applies to profiling, insofar as it is related to direct marketing. 

• Right to data portability: You have the right to receive your data in a structured, commonly used and machine-readable format and to transmit those data to another data processor, provided that the data processing is based on consent or performance of a contract and an automated means of processing is used. 

• Right to lodge a complaint: You also have the right to lodge a complaint with a supervisory authority about our processing of your data. 

13. Information for US Users 

1. Our website does currently not recognize or respond to “Do Not Track” browser signals.   

2. Our website is not directed to children under the age of thirteen. We will not knowingly collect personal data from children under the age of thirteen without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent, pursuant to local law and regulations or to protect a child. 

3. Depending on the US state in which you reside, you may have special rights with respect to your personal data.   

14. Information for Brazilian users 

1. This section applies and provides you with further information if the processing of personal data  

• occurs in Brazilian territory,  

• concerns the data of individuals located in Brazilian territory,  

• comprises personal data collected in Brazilian territory, or  

• has as its objective the offer or supply of goods or services to individuals located in Brazilian territory.  

In these cases, the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados – LGPD) applies to the processing of your personal data and the following additions and/or deviations apply to this Data Privacy Notice. 

2. In addition to the rights mentioned in this Data Processing Policy, you are entitled under LGPD to: 

• In case your data is not being processed in accordance with the applicable data protection law or in an excessive way, request us to anonymize, block or delete unnecessary or excessive personal data or; 

• Request information regarding the public and/or private entities we shared your personal data with; 

• Be informed about the possibility of not giving your consent to process your data and the consequences of not giving the consent in case we request your consent to process your data; 

• Revoke at any time your consent to our processing of your personal data in case we request your consent to process your data. 

3. For information about the legal basis of processing and data retention periods please refer to the respective sections of this Data Processing Policy.  

15. No automated decision making 

There will be no automated decision-making based on the personal data collected on this website. 

16. Changes to this data protection notice 

We revise this data protection notice in the event of changes to data processing or other occasions that make this necessary. You will always find the current version on this website. 

Status: 15.07.2024